Privacy Policy – Lucently

Last updated: 03.05.2025
Operated by: Volodymyr Koniukh, Sole Proprietor (JDG)
Business ID (NIP): 5242961970
Registered in: Poland

1. Introduction

This Privacy Policy explains how Lucently ("we", "us", or "our") collects, uses, and protects your personal information when you use our app and related services ("Service"). It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) if you are in the EU.

By using the Service, you agree to this Policy.

2. What We Collect

We collect the following types of data:

• Account Data

• Email address
• Account identifier
• Subscription plan & status
• Timestamps for registration and activity

• User Content

• Text input provided by you (e.g., chat messages)
• Generated responses and related insights

Content is processed securely to enable Service functionality. It is not used for model training.

• Usage Data

• IP address, device type, language settings
• General diagnostic logs (e.g., app version, crash reports)
• Token usage tied to service plan

• Payment Metadata

• Plan type, usage quotas, and billing status
• All payments are securely processed by Apple App Store; we do not store financial details

3. How We Use Your Data

We use your data to:

• Provide and improve the Service
• Generate AI-based responses via trusted APIs
• Enforce plan limits and prevent abuse
• Respond to user feedback and support requests
• Comply with applicable laws

We do not sell or share your data for advertising or profiling.

4. Third-Party Providers

We may securely process your data with:

PurposeProviderAI response engineOpenAI APIHosting & securityFirebase (Google)Subscription statusRevenueCat

All providers comply with data protection standards such as GDPR or Standard Contractual Clauses.

5. Data Retention

We retain your data only as long as needed:

• Account & chat data: as long as your account is active
• Usage logs: up to 6 months
• Legal/transactional data: as required by law

You can request deletion at any time.

6. Your Rights (GDPR/EU)

You have the right to:

• Access, update or delete your data
• Request a copy in portable format
• Object or restrict certain processing

To exercise these rights: support@lucently.app

7. Legal Basis for Processing

We rely on:

• Consent (e.g., preferences you select)
• Contractual necessity (e.g., premium features)
• Legitimate interest (e.g., diagnostics, fraud prevention)
• Legal obligation (e.g., tax recordkeeping)

8. Security Measures

We apply:

• Encryption (at rest and in transit)
• Role-based access control
• Regular audits and platform security by Firebase

9. Data Transfers

Your data may be processed in countries outside your own (e.g., USA) by trusted providers. We ensure that all transfers comply with legal safeguards such as GDPR-compliant contracts.

10. Account Deletion

You can delete your account via the app. This will:

• Remove your personal data
• Erase chats, actions, insights
• Cancel any active plan

Some limited metadata may be retained for legal compliance.

11. Children’s Privacy

Our Service is not intended for users under 18.
We do not knowingly collect data from minors. Contact us if you believe this has occurred.

12. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted in-app or by email when significant.

13. Contact Us

For questions or privacy-related requests: support@lucently.app
Volodymyr Koniukh, JDG
Registered in Poland — NIP: 5242961970

Lucently respects your inner clarity — and your data.
We don’t track. We don’t sell. We protect your experience.

‍